Legal
Account and Data Deletion
My Supply Shelf is published by Nisshagen Advisory AB. You can delete your account and its data at any time, from inside the app or by emailing us. This page explains how, what is removed, and what is kept.
1. Delete from inside the app
- Open My Supply Shelf on your device.
- Go to the Profile tab.
- Tap Delete account.
- Confirm when prompted. You are asked twice, because it cannot be undone.
Your data is erased immediately. There is no recovery period and no way to restore it afterwards.
2. Request deletion if you no longer have the app
If you have uninstalled My Supply Shelf or cannot reach the Profile tab, email hello@mysupplyshelf.com from the address on your account, with the subject line Delete my account. We will process the request within 30 days and email you to confirm it is done.
3. What is deleted
- Your account information, including your user ID and any email address you added
- Your household record and the numbers in it
- Every item on your shelf, with its quantities, dates and storage locations
- Every batch and its expiry dates
- Any notification records held against the account
4. If your account is still anonymous
The app works without a sign-up, so your account may have no email on it. Deleting from inside the app still works, because the app knows which account is yours. Email does not: we cannot find an anonymous account from an email address, because there is no email on the record. If you have deleted the app and never signed up, write to us anyway and we will tell you what we can and cannot do.
5. One thing to know about your sign-in
If you signed up, your sign-in is shared across the “my X shelf” apps, so the same login also works in My Bar Shelf and the other shelf apps. Deleting your My Supply Shelf account always erases all of the supply data listed above. If you also use another shelf app, the login itself stays active so that your other shelf is not destroyed along with it.
To remove the login entirely, delete your account in every shelf app you use, or email us and we will remove it for you.
6. Want a copy of your data first?
If you want a copy of your data first, email hello@mysupplyshelf.com before you delete and we will send you a file with everything held against your account. Deletion is permanent, so ask first if there is anything you want to keep.
7. What may be retained, and for how long
- Crash and error reports, sent to Sentry with personal data switched off. They are technical records, not account records, and Sentry deletes them automatically on its standard retention schedule.
- Barcode product records, kept indefinitely, because they are not about you. A record says that a product exists, not that you scanned it, and it has no column for a user.
- Records needed to demonstrate compliance with a legal request, retained for as long as the law requires.
A subscription is bought from Apple or Google, never from us, so we hold no payment details to delete. Deleting your account does not cancel a subscription: cancel that in your own App Store or Google Play account settings, or you will keep being charged. The record our subscription provider holds against your account identifier is removed with the account.
8. Questions
If anything here is unclear, or a deletion request has not been actioned, email hello@mysupplyshelf.com and a person will reply.
Nisshagen Advisory AB, Stockholm, Sweden.